Warranty, Returns and Restrictions

WARRANTY POLICY

All parts should be installed by a licensed, experienced GUNSMITH. You must consider the importance of every aspect involved with a proper installation. Improperly installed components can cause malfunctions, weapon failures, serious injury or even death. PHASE 5™ WILL NOT WARRANTY COMPONENTS DAMAGED BY CUSTOMERS DURING INSTALLATION. All Phase 5 WSI assemblies and components have a lifetime warranty against any manufacturing defects.

Warranty Issues: email tech@phase5wsi.com with the details of the issue you are experiencing. Please include your name and contact information.

RETURN AND EXCHANGE POLICY

You must contact us within 30 days from the date of purchase for any returns or exchanges. Email Returns@phase5wsi.com to request a Return Merchandise Authorization Form. Please include your name, contact information and order number. All returns and exchanges must be in original condition. Any product returned DAMAGED/USED is subject to a 20% refurbishing fee. Customer is liable for all shipping charges on non-defective items.

Newsletter Sign-Up Discount Code

The discount code will be emailed to you once you have confirmed your email subscription to the Newsletter. The code that you receive is a SINGLE USE code that will give you 15% off of the order you choose to use it on. You must enter the code into the "Gift Certificate or Promo Code" input field either in your cart or during the checkout process to receive the discount. Discount is not valid for phone orders. We can not apply the discount to an order that has already been processed.Phase 5™ reserves the right to modify or cancel the offer at any time.

FREE SHIPPING RESTRICTIONS

Free shipping promotion is not valid for Dealer Orders.
Free shipping promotion is not valid for the following items:
  • 10lb Double Face Sledge Hammer with Fiberglass Handle
  • 8lb Double Face Sledge Hammer with Fiberglass Handle
  • Halligan Style Forcible Entry 30" OAL
  • Halligan Style Forcible Entry 36' OAL
  • 6lb Flathad Firemans Style Single Bit Axe with a 32" Curve
  • 6lb Pickhead Firemans Axe with a 32" Curved Hickory Handle
  • Esty Breaching Mary Ram
  • Esty Breaching Basic Patrol Ram
  • Esty Breaching Betsy Bar

Free shipping promotion applies to standard-rate shipping destinations in the Unites Sates, excluding U.S. Territories. Qualifying amount applies to merchandise only and does not include the purchase of Gift Cards, packaging, applicable taxes or shipping & handling charges. Shipping Charges on previous orders will not be reimbursed. Promotion will be voided if the customer subsequently cancels items which cause the total purchase amount for the order to fall below the promotion's required qualifying amount. Phase 5™ reserves the right to modify or cancel the offer at any time.

MAGAZINE CAPACITY RESTRICTIONS BY STATE

Listed here are state laws restricting the sale of certain high-capacity magazines. These are state laws, sometimes there are county or city laws with stricter restrictions. It is your responsibility to be or become familiar with local gun laws.
California: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in California or anyone using a billing address in the state of California.
Colorado: We do not ship, sell, or offer for sale any magazines over 15 rounds to anyone in Colorado or anyone using a billing address in the state of Colorado.
Connecticut: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Connecticut or anyone using a billing address in the state of Connecticut.
D.C.: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in D.C. or anyone using a billing address in the state of D.C.
Hawaii: We do not ship, sell, or offer for sale any magazines over 10 rounds that may fit a handgun to anyone in Hawaii or anyone using a billing address in the state of Hawaii.
Illinois: We do not ship, sell, or offer for sale any magazines over 12 rounds to anyone in Chicago, IL or anyone using a billing address in Chicago, IL. We do not ship, sell, or offer for sale any magazines over 15 rounds to anyone in Aurora, IL or anyone using a billing address in Aurora, IL. We do not ship, sell, or offer for sale any magazines over 16 rounds to anyone in Franklin Park, IL or anyone using a billing address in Franklin Park, IL. We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Oak Park, IL or anyone using a billing address in Oak Park, IL. We do not ship, sell, or offer for sale any magazines over 35 rounds to anyone in Riverdale, IL or anyone using a billing address in Riverdale, IL.
Maryland: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Maryland or anyone using a billing address in the state of Maryland.
Massachusetts: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Massachusetts or anyone using a billing address in the state of Massachusetts.
New Jersey: We do not ship, sell, or offer for sale any magazines over 15 rounds to anyone in New Jersey or anyone using a billing address in the state of New Jersey.
New York: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in New York or anyone using a billing address in the state of New York.
Ohio: We do not ship, sell, or offer for sale any magazines over 30 rounds to anyone in Ohio or anyone using a billing address in the state of Ohio.
Law Enforcement Exemptions (where applicable): Law Enforcement in a restricted city/state and is exempt from the restriction MUST have an FFL eligible to receive/sell high capacity magazines place the order. FFL will receive the inventory and conduct sales on their terms/requirements.
Disclaimer: The content of this page is for your general information and use only. It is subject to change without notice. Please see our Terms and Conditions for further information.