Warranty, Returns and Restrictions

WARRANTY POLICY

All parts should be installed by a licensed, experienced GUNSMITH. You must consider the importance of every aspect involved with a proper installation. Improperly installed components can cause malfunctions, weapon failures, serious injury or even death. We demand that every customer, regardless of skill or experience, hire a licensed, experienced gunsmith. PHASE 5™ WILL NOT WARRANTY COMPONENTS DAMAGED BY CUSTOMERS DURING INSTALLATION.

All Phase 5 WSI assemblies and components have a lifetime warranty against any manufacturing defects.

Warranty Issues: email tech@phase5wsi.com with the details of the issue you are experiencing. Please include your name and contact information.


RETURN AND EXCHANGE POLICY

Returns and Exchanges: You must contact us within 30 days from the date of purchase for any returns or exchanges. Email Returns@phase5wsi.com to request a Return Merchandise Authorization Form. Please include your name, contact information and order number. All returns and exchanges must be in original condition. All refunds for Non-Defective items are subject to a 20% re-stocking fee. Customer is liable for all shipping charges on non-defective items.

 

RESTRICTIONS

State Magazine Capacity Restrictions

Listed here are state laws restricting the sale of certain high-capacity magazines. These are state laws, sometimes there are county or city laws with stricter restrictions. It is your responsibility to be or become familiar with local gun laws. 
 
California: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in California or anyone using a billing address in the state of California.
 
Colorado: We do not ship, sell, or offer for sale any magazines over 15 rounds to anyone in Colorado or anyone using a billing address in the state of Colorado.
 
Connecticut: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Connecticut or anyone using a billing address in the state of Connecticut.
 
D.C.: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in D.C. or anyone using a billing address in the state of D.C.
 
Hawaii: We do not ship, sell, or offer for sale any magazines over 10 rounds that may fit a handgun to anyone in Hawaii or anyone using a billing address in the state of Hawaii.
 
Illinois: We do not ship, sell, or offer for sale any magazines over 12 rounds to anyone in Chicago, IL or anyone using a billing address in Chicago, IL.  We do not ship, sell, or offer for sale any magazines over 15 rounds to anyone in Aurora, IL or anyone using a billing address in Aurora, IL. We do not ship, sell, or offer for sale any magazines over 16 rounds to anyone in Franklin Park, IL or anyone using a billing address in Franklin Park, IL. We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Oak Park, IL or anyone using a billing address in Oak Park, IL.  We do not ship, sell, or offer for sale any magazines over 35 rounds to anyone in Riverdale, IL or anyone using a billing address in Riverdale, IL.  
 
Maryland: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Maryland or anyone using a billing address in the state of Maryland.
 
Massachusetts: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in Massachusetts or anyone using a billing address in the state of Massachusetts.
 
New Jersey: We do not ship, sell, or offer for sale any magazines over 15 rounds to anyone in New Jersey or anyone using a billing address in the state of New Jersey.
 
New York: We do not ship, sell, or offer for sale any magazines over 10 rounds to anyone in New York or anyone using a billing address in the state of New York.
 
Ohio: We do not ship, sell, or offer for sale any magazines over 30 rounds to anyone in Ohio or anyone using a billing address in the state of Ohio.
 
Law Enforcement Exemptions (where applicable): Law Enforcement in a restricted city/state and is exempt from the restriction MUST have an FFL eligible to receive/sell high capacity magazines place the order. FFL will receive the inventory and conduct sales on their terms/requirements. 
 
Disclaimer: The content of this page is for your general information and use only. It is subject to change without notice. Please see our Terms and Conditions for further information. 
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